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Claims Officer

• Employment Type: Full Time (35 hours per week)
• Duration: Contract until 31 December 2025
• Remuneration: Level 6 $100,354 - $107,054 (depending on experience) + 17% super + leave loading
• Location: Kensington, NSW (hybrid flexible working)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:      

The Claims Officer plays a key role in a specialised team responsible for identifying, assessing, quantifying and rectifying employee pay claims.  The Claims Officer will work closely with the Claims Manager and one other Claims Officer to support the investigation of pay claims, regularly communicate with claimants and support in the establishment of methodology to quantify claims. A high level of attention to detail and discretion is required in the role.  

The role requires demonstrated experience in interpreting enterprise agreements and industrial legislation, coordinating sensitive communication with claimants and following an investigation process.  

The role reports to the Manager.   

Responsibilities

• Monitor claims channels, conduct simple investigations and prioritise and support complex investigations. 
• Support the assessment of claims against UNSW’s obligations under its enterprise agreements, the Fair Work Act and other applicable regulatory instruments.
• Provide recommendations on next steps in relation to substantiated claims and unsubstantiated claims. 
• Ensure claimants and other appropriate stakeholders are communicated with in a timely manner.
• Ensure that all associated documentation including any required approvals are in place for substantiated claims.
• Locate and communicate with terminated employee claimants and ensure receipt of updated payment details.
• Ensure all claim documentation, including legal decisions, is stored in accordance with record keeping obligations under the relevant legislation and regulations.
• Work closely with the Claims team and Payroll Compliance team to communicate established methodology and request claim calculation.

Skills and Experience

• Relevant degree with experience providing advice on employee relations matters including conducting investigations into pay claims or equivalent competence gained through any combination of education, training and experience.
• Demonstrated consultation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes. 
• Sound analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in the development of robust solutions to problems.
• Strong written and verbal communication skills, with a high level of attention to detail for deliverables produced. 
• Ability to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
• High level of experience working with a range of computer systems and applications, including Microsoft Word and Excel.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.

Further details can be found in a copy of the Position Description linked below or via JOBS@UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

To Apply: If this is of interest to you, please submit your application online: CV, Cover Letter and responses to the Skills and Experience outlined in the position description.

Sponsorship is not available for this role, full Australian working rights are required on application.

Contact: Amy Denney - Talent Acquisition Coordinator a.denney@unsw.edu.au

Please apply directly through the website, applications sent to the contact above will not be accepted.

Applications close: 11.55pm, 15th September 2024

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.