Lab and Device Officer, UNSW Canberra

Employment type:   Full-time (35 hours per week)
Duration: Continuing
Remuneration:  Broadband 5/6, level 5 from $88,717/level 6 from $103,866 plus 17% super

Location: UNSW Canberra, ADFA Campus

About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters:
The Lab and Device team provides oversight, governance and end-to-end specialist IT support for devices, teaching and research labs as well as associated software, across the Canberra Faculty.

Reporting to the Lab and Device Manager, this new position plays an integral technical role in the team assisting and guiding staff, students and working with vendors to deliver and support core business functions.

Substantial analytical and problem-solving capabilities, as well as the capacity to establish productive relationships with vendors and stakeholders are a core skill set demanded by the role.

Accountabilities:

In this role you will provide level 2-3 support for all Lab and Devices-related incidents and requests, offer excellent customer service and contribute to a variety of projects.

This role will be heavily involved in supporting our exciting teaching and research activities allowing you to support IT across Computer Science, Engineering, Science, and more.

Who You Are (skills and experience): 

• Relevant tertiary degree in a related field with subsequent relevant experience, or at least 3 years’ equivalent solid experience in app packaging.
• Demonstrated understanding of a range of IT systems and applications including Windows SOE engineering.
• Knowledge of and current experience with Microsoft Endpoint Manager/Intune to build, deploy, maintain and secure the Windows SOE environment.
• Well-developed time management skills with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadline. 
• Demonstrated problem solving skills and ability in handling difficult client interactions while maintaining high level of client satisfaction including the ability to explain technical concepts to non-technical staff in easily understood terms. 

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Flexible working options (work from home, flexible hours etc) 
• Additional three days leave during December festive period
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture. 

Eligibility: 
The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW.  

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment. 

How to apply:
Make each day matter with a meaningful career at UNSW. Please apply via our online recruitment system.
In your application, please include:

• your CV
• a 2-page cover letter addressing the skills and experience outlined in the Position Description.

 In order to view the position description, please ensure that you allow pop-ups for https://www.jobs.unsw.edu.au

Applications close:   Wednesday 2 July 2025 at 11.30pm AEST

Get in Touch

To discuss the position please contact: Jason Weber jason.weber@unsw.edu.au

Queries regarding applications - please contact:               h.whale@unsw.edu.au  

(for job related queries only – applications will not be accepted if sent to the contact listed)

Find out more about the lifestyle and benefits when working with UNSW  

For further information about UNSW Canberra, please visit: UNSW Canberra 
For further information on living in Canberra, please visit: Living in Canberra

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.