The Opportunity

• Work-life balance: currently trialling a 9-day fortnight for interested team members
• $110,073-$119,132 (depending on experience) + 17% super + leave loading
• Full-time (35 hrs week) | Fixed term contract to May 2026

Research Grants and Contracts (RGC) within the Division of Research and Enterprise contributes to UNSW’s research performance and profile via the effective management of the University’s research income. RGC is the key link between UNSW researchers, executive and funding agencies including NHMRC, ARC, other government and non-government research funders, philanthropic competitive grant funders and industry partners.

The Project Officer reports to and supports the Senior Manager, Operations and Innovation, in implementing and maintaining the Single Point of Contact (SPOC) workflow and ticketing system. This role ensures the delivery of customer-focused research grant management services by accurately and promptly triaging and allocating incoming work to relevant RGC staff through SPOC. Additionally, the Project Officer manages the RGC weekly training process and supports the onboarding of casual staff during major rounds. 

The Organisation

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn’t only what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re Australia’s number one university for impact and among the nation’s Top 20 employers.

Benefits and Culture: 

UNSW offers a competitive salary and access to benefits including:

• Hybrid/Flexible working
• Additional 3 days of leave over the Christmas Period
• Access to learning and career development
• Progressive HR practices
• Discounts and entitlements  
• Affordable on-campus parking

About the successful applicant

You have a relevant qualification and or work experience, including recent experience overseeing workflows within a high-volume ticketing system.

Key skills include the ability to collate, summarise and present complex material effectively to various stakeholder groups, attention to detail, excellent time management skills, the ability to manage multiple tasks and meet competing deadlines.

You’ll also be able to demonstrate your experience documenting processes, developing recommendations, and managing projects.

Understanding of and commitment to UNSW’s aims, objectives, values, policies and guidelines, as well as knowledge of health and safety responsibilities, are also essential.

To Apply: If supporting the delivery of customer-focused research grant management services is of interest to you, please submit your CV and Cover Letter addressing the Skills and Experience required via the APPLY button.

Closing date: 11.55pm, Tuesday 3^rd June 2025

Contact: Shiree Thomas - Talent Acquisition Consultant E: shiree.thomas@unsw.edu.au

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.