• Employment Type: Full-time, Fixed-term Contract until 21 June 2026
• Salary: $143,007 - $151,744 + 17% super + leave loading
• Location: UNSW Kensington Campus (Hybrid Working)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:
The Communications Manager – Student Experience will be responsible for the design and delivery of the communications strategy and plan for the Student Experience (SX) Program and the various projects that fall within the SX Program. The role will also provide strategic communications advice to the Deputy Vice-Chancellor Education and Student Experience (DVCESE) and deliver SX related communication artefacts for the DVCESE, as requested.

The role reports to the Change Lead of the Student Experience Program. This role has no direct reports.

Responsibilities Summary:

• Working with the relevant Project Managers, Change Managers and stakeholders to strategise, plan, develop and deliver communications for the SX workstreams.
• Design and deliver an SX-wide program narrative, key messages and a communications schedule of communications and engagement activities.
• Develop all communications using various traditional and digital communication mediums, tailoring to impacted stakeholders’ preferences where required, working closely with UNSW’s Corporate Communications team to ensure professional and consistent communications.
• Consult and work collaboratively with key stakeholders and utilise subject matter expertise to develop and deliver relevant communications, including oversight of communications strategies and artefacts developed by the Change Managers.
• Develop strong relationships with key stakeholders, including senior UNSW leaders, Program/Project Working Groups and Steering Committees members, and UNSW communications teams,
• Provide executive-level strategic communications advice to the DVCESE.

For more information regarding the responsibilities for this role, please refer to the Position Description at JOBS@UNSW.

Skills and Experience Summary:

• Demonstrated experience in designing and delivering change communications for complex transformation programs with multiple workstreams.
• Demonstrated experience in designing and applying fit-for-purpose change and communications approaches and deliverables.
• Excellent written and verbal communication skills, including visual and digital, with a people-orientated approach, and the proven ability to effectively influence and negotiate with stakeholders to achieve successful outcomes.
• Demonstrated experience in distilling complex information into straight forward messages for communication to a diverse group of stakeholders, in support of strategic goals.
• A relevant tertiary degree with subsequent extensive experience or an equivalent level of knowledge gained through a combination of education, training and/or experience in a relevant discipline.
• Strong interpersonal skills and demonstrated ability to work autonomously with multiple stakeholders and cross-functional teams across all levels of the University.
• Excellent time management and organisational skills, with the ability to navigate through competing deadlines.

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include: 

• Career development opportunities 
• 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over Christmas period 
• Discounts and entitlements (retail, education, fitness)

How to Apply: Make each day matter with a meaningful career at UNSW. Submit your CV via the application portal before the 5th of November at 11:30pm.

A copy of the Position Description can be found on JOBS@UNSW.

Get in Touch:  
For queries regarding the recruitment process, contact Lucy Gerondis, Talent Acquisition Consultant: l.gerondis@unsw.edu.au

Applications sent via email will not be accepted, please apply via the application portal.

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment