• Employment Type: Full time permanent
• Remuneration: $85,717 - $96,991 + 17% super + Leave Loading
• Location: UNSW Kensington Campus (Hybrid Working)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:
The Division of Societal Impact, Equity and Engagement (SIEE) is responsible for supporting a diverse and inclusive staff and student community and working with partner communities and broader society towards positive change. The Division of Societal Impact, Equity and Engagement is also responsible for several KPIs for staff and student equity.

Working with the Donor Services Team, the Donor Services Assistant is responsible for providing high quality gift services and administrative support, including gift processing, receipting and data processing.

The Donor Services Assistant reports to the Donation and Compliance Manager and has no direct reports.

Responsibilities Summary:

• Complete recording and processing of all inbound gifts received through various channels, including Electronic Funds Transfer (EFT), cheques, online donations, recurring gift charges, and other sources of income via third party platforms - The role includes receipting, managing the creation, transfer, and closure of projects as required, importing donations, and ensuring the timely and accurate processing of fortnightly workplace giving gifts and other philanthropic funding.
• Maintain highest standards of data security and compliance, adhere strictly to Payment Card Industry Data Security Standard (PCI DSS).
• Produce reporting for the Development Team relating to overdue pledges and invoices, liaising with the Central Finance Team to action write-offs as needed.
• Maintain the invoice and pledge register, in addition to maintaining a record of finalized donations and contributions in the RAMS record archiving system.
• Manage the shared inbox for the Donor Services Team, ensuring all internal and external inquiries and communications are addressed promptly and professionally.
• Oversee and monitor the integration of gifts processed within the system, identifying and reporting any integration issues.
• Create and update constituent records and pledge schedules in the Raiser’s Edge Database, whilst ensuring that all information is verified and checked, to ensure adherence to sound data management practices.
• Support the Donations & Compliance Manager by assisting to create and map all standards, business rules and procedures.
• Create and prepare fund reporting to internal stakeholders as required.

For more information regarding the responsibilities for this role, please refer to the Position Description at JOBS@UNSW.

Skills and Experience Summary:

• Demonstrated experience in high-volume data processing; batching; banking; receipting of income, maintaining accurate records; process mapping and procedure development.
• Demonstrated well-developed administrative, problem-solving and record-keeping skills, with a finance background desirable.
• High-level attention to detail and ability to deliver results in line with required deadlines and quality parameters.
• Well-developed time management and organisational skills, and the ability to work well under pressure and manage multiple tasks with competing deadlines, adopting a commitment to providing excellent customer service.
• Well-developed communication, interpersonal and stakeholder management skills to inform, persuade and negotiate with a wide range of internal and external stakeholders in a high-volume environment, to meet organisational expectations and work collaboratively in a team environment.
• Ability to successfully work collaboratively in a team environment.
• Demonstrated IT literacy with experience in Microsoft Excel and knowledge of relevant reporting, database and accounting systems (e.g. Raiser’s Edge Database, NS Financials system and Calumo).

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include: 

• Career development opportunities 
• 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over Christmas period 
• Discounts and entitlements (retail, education, fitness)

How to Apply: Make each day matter with a meaningful career at UNSW. Submit your CV via the application portal before July 18th at 11:30pm.

A copy of the Position Description can be on JOBS@UNSW.

Get in Touch: For queries regarding the recruitment process contact Lucy Gerondis, Talent Acquisition Consultant, UNSW: l.gerondis@unsw.edu.au
(Applications sent via email will not be accepted, please apply online via the application portal).

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.