Research Systems Support Specialist
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Job no: 531921
Work type: Full Time
Location: Sydney, NSW
Categories: Information Technology, Library
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
This role is based in the UNSW Library Scholarly Communications and Repositories unit (SCR). SCR provides a range of services to assist academic staff and postgraduate researchers to manage research resources. This includes research data and dataset management, development and support services for managing and sharing information assets, and the management of scholarly outputs through an institutional repository. SCR participates in e-research projects and services supporting research data management needs of the University.
The Research Support System Specialist is responsible for maintaining (monitoring, reporting, enhancing, upgrading, and testing) library systems and digital tools to make research produced at UNSW discoverable globally. The role of Research Systems Support Specialist reports to the Technical Lead, Research and has no direct reports.
Main responsibilities Summary
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Work collaboratively and creatively with Library colleagues and other areas of the University to contribute to the implementation, maintenance, troubleshooting and upgrade of systems, services and digital tools to enable researchers to manage their research outputs, including publications, datasets and creative works, and make them openly accessible
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Undertake documentation, analysis and testing of library research support systems, including the institutional repository and publication management system/CRIS, and integrations with external data and discovery services
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Contribute to the development and maintenance of metadata taxonomies, schemas and techniques to improve the discovery and re-use of UNSW’s research outputs including publications, datasets and creative works
You hold a degree from a higher education institution or possess an equivalent level of knowledge gained through a combination of education, training, and/or experience. You have strong numeracy and analytical skills, with a proven ability to work accurately and maintain a high level of attention to detail. You are adept at troubleshooting and understand the use of scripts and harvesting to extract and manipulate data from a variety of sources. Your strong communication skills enable you to document procedures and workflows effectively, understand business requirements, and communicate technical concepts to non-technical audiences. An understanding of library-related systems, services, and requirements, including metadata schemas (e.g., MODS, Dublin Core), standards, workflows, resource description, and persistent identifiers would be well regarded.
Working hours are Monday to Friday, business hours. Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.
Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
Recruitment process: Please submit your resume and a Cover Letter. You will also be asked to answer the 3 following questions in the application form - you will be able to write your answers in the online form itself once you click "apply" (you will be able to save and return to your answers before submitting):
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Outline you experience and qualifications that make you suitable for the role, highlighting your strong numeracy, analytical skills, and understanding of REST API and HTTP protocol.
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Outline your experience working with vendors and cloud-based systems including escalating issues and how you ensure that critical issues are addressed
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Describe your knowledge and experience working with persistent identifiers. Provide examples from your knowledge or work experience.
You can send via the ‘Apply Now’ button. A copy of the Position Description can be found on JOBS@UNSW.
Applications close: 6 June 2025 7PM
Get in touch for any question or support: Emma McLean, Associate Director Scholarly Communications and Repositories at emma.mclean@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Position Description
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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