- Employment Type: Permanent Full-time (35 hours per week)
- Remuneration: $85k + 17% Super and leave loading
- Location: Kensington, NSW (Hybrid)
Why your Role Matters
Join our team at UNSW’s Nucleus: Student Hub, where you’ll be the first point of contact for students seeking tailored enrolment and progression advice, managing webform requests and core student administrative processes. In this role, you’ll balance high-volume tasks with complex case management, combining empathy, professional expertise and a student-centred approach to guide students through their academic journey and ensure they receive the support they need.
Reporting to one of our Student Services Manager/Team Leaders, you’ll develop program expertise within a designated Faculty area and work both autonomously and collaboratively across teams. Your strong critical thinking, judgement, and technical proficiency will enable you to effectively manage processes, requests, and interactions, ensuring accuracy and quality while adhering to policy and procedure in a fast-paced, high-volume environment.
We’re looking for someone who is passionate about helping students, who thrives in a dynamic environment, and can turn challenges into positive results. In return, you’ll be part of a supportive, collaborative team focused on skill development, personal growth, and delivering an outstanding student experience.
Who you are:
- Previous experience in student services in higher education
- Demonstrated experience of operating in a customer service environment and providing advice to stakeholders on complex and sensitive matters
- Well-developed oral and written communications skills and the ability to liaise effectively with all levels of staff, students, management, and external stakeholders
- Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff
- Proven ability to work accurately and efficiently, and with attention to detail
- Demonstrated ability to multi-task, apply a flexible approach to workload, and react positively to unforeseen or unplanned events
For further information on the role & responsibilities, please refer to the position description found on Jobs@UNSW.
We support flexible work arrangements, with the expectation that the successful candidate will typically work three days on campus and two days from home. During peak periods, or as business needs require, this on-campus attendance may increase.
Candidates will need to have ongoing working rights – this role is not available for sponsorship.
Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Access to up to 17% Superannuation contributions and additional leave loading payments
- Discounts and entitlements (retail, education, fitness)
Recruitment process: Please submit your resume as well as a brief cover letter that clearly addresses your interest in the role, and the skills and experience you believe will contribute to your success. Your cover letter should be no more than 2 pages and include specific examples to demonstrate how your background aligns with the position. You'll also be asked a few extra questions in the application form so we can get to understand your experience a little bit further.
Applications close: Friday 28 March 2025 11AM. Given the strong interest in this position, we reserve the right to close the job advertisement earlier than the application close date. We recommend submitting your application as soon as possible to be considered.
Get in touch for any question or support: Anne de Voronine, Talent Acquisition Coordinator, a.de_voronine@unsw.edu.au
Incomplete applications or applications sent directly to the contact listed cannot be accepted.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
