Education Support Officer, UNSW Canberra
Employment type: Full-time (35 hours per week)
Duration: Continuing
Remuneration: Broadband 5/6, level 5 from $ 88,717/level 6 from $ 103,866 plus 17% super
Location: UNSW Canberra, ADFA Campus
About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.
Why Your Role Matters:
The Education Support Officer plays a key role within the Technology Enabled Learning Support (TELS) team in the Learning and Teaching Group (LTG) by assisting with the implementation and evaluation of learning, teaching and assessment programs for student coursework. LTG covers a broad range of support from educational development, design, technology, innovation, analytics, development for staff, and learning and wellbeing support for students across the Faculty.
Accountabilities:
The role entails providing exemplary support, enabling the delivery and innovation of education at a Group of Eight (Go8) standard and enhancing student experience at every opportunity. The role will work closely with members of LTG, School Administrators and academic staff to support the design and development of undergraduate and postgraduate awarding programs and courses. The role will support UNSW in current and emerging lifelong learning development and other educational priorities under the University and Faculty strategy. The role reports to the Manager, Education Support, supporting the Head of Student Life and Experience.
Who You Are (skills and experience):
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Advanced time management, organisational and problem-solving skills.
- Well-developed interpersonal and written and verbal communication skills with a high level of attention to detail.
- Demonstrated experience providing effective customer service and support to clients at all levels.
- Highly proficient computer literacy and technical capabilities, with excellent skills in Microsoft Office applications.
- Demonstrated experience supporting and contributing to projects and initiatives.
- Excellent written and verbal communication skills, with the ability to liaise effectively with, and represent LTG to, a range of stakeholders.
Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.
- Flexible working options (work from home, flexible hours etc)
- Additional three days leave during December festive period
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
- Free gym access
- UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.
Eligibility:
The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW.
Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.
The University reserves the right not to proceed with any appointment.
How to apply:
Make each day matter with a meaningful career at UNSW. Please apply via our online recruitment system.
In your application, please include:
- your CV
- a 2-page cover letter addressing the skills and experience outlined in the Position Description.
In order to view the position description, please ensure that you allow pop-ups for https://www.jobs.unsw.edu.au
Applications close: Monday 4 August 2025 at 11.30pm
Get in Touch
To discuss the position please contact: Bhavani Kannan, Manager, Education Support, b.kannan@unsw.edu.au
Queries regarding applications - please contact: h.whale@unsw.edu.au
(for job related queries only – applications will not be accepted if sent to the contact listed)
Find out more about the lifestyle and benefits when working with UNSW
For further information about UNSW Canberra, please visit: UNSW Canberra
For further information on living in Canberra, please visit: Living in Canberra
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
