- Employment Type: Full Time (35 hours per week)
- Duration: Fixed Term until March 2027
- Remuneration: Level 6 from $103k + 17% superannuation & leave loading
- Location: Kensington NSW (3 days campus based each week)
Why your role matters
The Program Officer, Exchange plays a key role within the Learning Abroad team in the Office of Global Affairs, providing practical and efficient program support to the Exchange team, students and key stakeholders. The position supports the delivery of inbound and outbound Exchange Programs and contributes to the smooth coordination of exchange activities across the University.
The role is responsible for program coordination, student advising, reporting and analytical support, communications, relationship management with key internal and external partners, and the provision of administrative support for priority programs and projects. Through these activities, the Program Officer, Exchange contributes to the success of Learning Abroad students and supports the enhancement of the broader UNSW student experience.
The position reports to the Lead, Exchange and does not have direct reports.
Specific accountabilities include:
- Coordinate the delivery of programs, projects, events, and initiatives including student advice and support for designated regions, communications, promotion, monitoring progress and deliverables, in alignment with time, cost and quality metrics.
- Coordinate initiatives to support and engage students by working closely with internal and external stakeholders.
- Develop, foster, and maintain highly effective working relationships with staff and teams in the portfolio, faculties and divisions and other internal and external stakeholders.
About You:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Demonstrated experience providing effective customer service and support to clients at all levels and sound stakeholder management skills, with the ability to liaise effectively with a range of stakeholders.
- Understanding of the opportunities and challenges tertiary students may encounter and how this role can positively contribute to enhancing those opportunities or alleviate some of the challenges.
- Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.
- Advanced level of computer literacy with experience working with a range of computer systems and applications, including MS Office (in particular excel, word, office), Peoplesoft, databases, email and other internet-based systems.
- Excellent organisational and time management skills, accuracy, and attention to detail, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- Demonstrated experience in event/project/program coordination with an understanding of the project life cycle and development of project plans and objectives including managing logistics, promotions, communications documentation and reporting.
- Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work efficiently and independently to identify, analyse and resolve administrative issues ensuring effective outcomes and process improvements.
For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Sunday 15th February 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
