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• Employment Type: Continuing, Full-Time (35-hour week)
• Remuneration Level 6: $100,354 - $107,054 + 17% Superannuation 
• Location: Kensington, NSW (the successful candidate will be required to work on campus 3 days a week)

Why The Role Matters:

The role of Teaching Support Officer is responsible for overall support to Academic staff and students to ensure Teaching is delivered efficiently and appropriately. This includes ensuring appropriate learning spaces, TELT (Technology Enabled Learning & Teaching) and logistical support are delivered on time and as required. This position is situated in a team-based environment where during peak times the sharing of roles and the collaborative support for the work of colleagues may occur.


Accountabilities:

(please review the Position Description for a full list of Accountabilities)

• Apply, interpret and advise on policies, systems, manuals, rules, procedures and guidelines relevant to Teaching Support activities across the Faculty
• Establish and maintain high level communication and administration regarding the Learning Management System (LMS) to support the School's TELT activities, acting as TELT administrator as per the faculty TELT guidelines
• Maintain and support assessment needs including external, internal and centrally run exams (and supplementary exams), and coordinate results processing (including special considerations, late entry, changes and disputed marks) as required by course and program convenors
• Under the direction of the management team, prepare and process academic casual contracts in line with school budgets
• Review, adjust, coordinate remediation and publish; course outlines, course catalogues, Enrolment Requirement Groups (ERGs), AIMS & Handbook entries across all courses and programs
• Undertake school and faculty term planning activities including completion of accurate Clash Free Course Combinations (CFCCs) as required, ensuring all changes to programs and courses have been accounted for
• Support school and program-specific administration needs including (but not limited to) committee secretariat (L&T meetings), bookings systems, auditions, language placements, student experience surveys, admissions requirements and performance requirements as directed by Operations management team
• Monitor the School’s enrolments into courses, resolve any enrolment issues and recommend open and closure of tutorials and courses
  
  

Skills and Experience: 

To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

(please review the Position Description for a full list of Skills and Experience)

• Relevant tertiary qualifications and/or an equivalent level of knowledge gained through any other combination of education, training and/or experience
• High-level understanding of course coordination, handbook requirements, Teaching Support logistics and program administration
• Proven experience working with University enrolments and a strong understanding of the day-to-day enrolment functions which require attending to
• Strong understanding of TELT requirements and the ability to apply technical and procedural knowledge to a range of teaching-specific requests
• Excellent problem solving, communication, analytical and organisational skills with an ability to meet deadlines and to identify gaps in service and make suggestions for improvement
• Proficiency in a range of computing skills including word processing, spreadsheets, and databases and a willingness to learn new systems
• Ability to work independently with minimal supervision and work productively as part of a team.
  
  

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)
  
  

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply:

Submit both a Cover Letter and CV online via the UNSW Job Board before Sunday 27th April 2025 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1 page).


Get in Touch:

Any applications sent to the contacts below will not be accepted.

If you have questions about the role, please contact Maxime van Poeteren at m.van_poeteren@unsw.edu.au

If you have questions about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.