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• Employment Type: Fixed Term – Parental Leave until end of June 2026 

• Remuneration: $127351-$143489 + 17% superannuation (Level 8) 

• Location: Kensington UNSW Campus (hybrid) 

Why the Role Matters 

At UNSW, the student experience is at the heart of everything we do. As a Business Analyst within the Registrar & Student Services (RaSS) team, you’ll play a pivotal role in shaping digital capabilities and improving student systems across the university. Whilst it important that you have experience working with technical stakeholders, your work will mainly focus on understanding business needs, analysing processes, developing journey maps and identifying opportunities to improve efficiency and the student experience, rather than on technical development or coding. The technical implementation of solutions is mainly supported by another member of the team, allowing you to concentrate on translating business objectives into actionable requirements. Your insights will help bridge the gap between business objectives and technical solutions, driving initiatives that enhance efficiency, reduce costs, and create a seamless student journey. You’ll also support the Project Manager in developing governance, operating, prioritisation and resourcing frameworks. 

This is a parental leave cover, until end of June 2026. 

Responsibility Summary 

As a key member of a small project team, you will: 

• Analyse and document business processes, identifying areas where technology can improve efficiency or student experience 

• Collaborate with stakeholders across UNSW to understand business needs, uncover pain points, and define desired outcomes 

• Work closely with IT and cross-functional teams to ensure digital solutions align with strategic goals 

• Develop dashboards, visualisations, and reports from complex data sources to inform decision-making 

• Contribute to the creation of student journey maps and identify opportunities to improve the student experience 

• Manage project timelines, communicate status updates, and escalate issues to ensure successful delivery 

• Recommend best practices, tools, and methodologies for business analysis activities 

• Support the Project Manager in developing a governance and prioritisation framework. 

• Stay informed on industry trends and make recommendations to enhance digital initiatives and student experience 

• Demonstrate UNSW’s values in action and adhere to all health, safety, and conduct policies 

Who You Are 

You are a proactive, strategic thinker with a passion for improving processes and student outcomes. You bring: 

• Proven experience as a business analyst, or in roles such as PMO Analyst, Project Coordinator or similar positions within a project-focused environment 

• Previous experience in higher education, with an understanding of the student-life cycle 

• Demonstrated experience working in a PMO or supporting project governance functions 

• Strong problem-solving, analytical, and initiative-taking skills 

• Demonstrated stakeholder engagement, influencing, and negotiation skills 

• Outstanding communication, organisational, and time management abilities, with experience in Agile and project management methodologies 

• Familiarity with student systems and higher education technology is highly desirable 

• A collaborative mindset and commitment to delivering value through innovative digital solutions  

Candidates will need to have ongoing working rights – this role is not available for sponsorship.  

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include:  

• Access to up to 17% Superannuation contributions and additional leave loading payments  

• Discounts and entitlements (retail, education, fitness) 

• Flexible working environment 

Recruitment process: Please submit your resume as well as cover letter that addresses the points in the “who you are” section. You will also be asked a couple of additional application questions. 

Applications close: 30 November 11.55PM   

Get in touch for any question, adjustment or support: Kim Symons, k.symons@unsw.edu.au 

Applications cannot be accepted if sent directly to the contact listed 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.