Academic Support Coordinator, UNSW Canberra
Employment type: Fixed-term contract, full-time (35 hours per week)
Duration: 10 months, parental leave – to end June 2026
Remuneration: Broadband 4/5, Level 4 from $81,335, Level 5 from $88,717 plus 17% super
Location: UNSW Canberra, ADFA Campus
About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.
Why Your Role Matters:
Under the direction of the School of Humanities and Social Sciences School Manager the Academic Support Officer (Research) provides administrative support and assistance within the School to ensure effective delivery of the teaching and research activities of the School. The Academic Support Officer plays a key role in the establishment, maintenance and improvement of School systems and processes. As a key member of the School Office Administrative team the Academic Support Officer will contribute to team initiatives and promote productive working relationships with Faculty and University colleagues, Defence and industry stakeholders, visitors, and students.
Accountabilities:
At a Level 4:
• Respond to enquiries from internal and external customers.
• Provide direct and indirect support to higher degree research (HDR) candidates by providing school orientation as well as general administrative advice of a non-academic nature.
• Provide support to key HASS staff members including diary management, meeting coordination, travel arrangements, preparation of correspondence, papers and meeting agendas.
• Perform a range of general administrative duties in support of our HDR students, accounts payable and invoicing, financial reconciliations, maintenance of School website, databases and mailing lists and supporting School events.
At a Level 5 (in addition to Level 4 accountabilities):
• Respond to complex matters whilst using judgement and initiative in conjunction with demonstrating an understanding of and applying University policy and procedure.
• Involvement in HASS recruitment and Human Resources administration, review and administration of financial transactions and processes and assist with management of School facilities.
• Provide high level support in research administration matters in order to meet academic obligations centrally.
• Contribute to the development and maintenance of systems, processes, and procedures within the School Office.
• Develop and maintain professional networks with other Schools and business units across UNSW Canberra.
Who You Are (skills and experience):
At a Level 4:
• The completion of a post-secondary level qualification with relevant work experience or equivalent level of knowledge gained through any other combination of education, training, or experience.
• Demonstrated ability to communicate effectively (both written and verbally) with diverse stakeholders.
• Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet, and email with the ability to learn and contribute to learning new systems and procedures.
At a Level 5 (in addition to Level 4 skills and experience):
• Demonstrated ability to establish priorities and manage moderately complex tasks with strong attention to detail and a high level of accuracy.
• Highly developed organisational skills and proven ability to work within strict deadlines in a busy and varied office environment.
• Demonstrated ability to contribute to, initiate and establish new procedures both independently and as part of a team, escalating issues when necessary.
Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.
- Flexible working options (work from home, flexible hours etc)
- Additional three days leave during December festive period
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
- Free gym access
- UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.
Eligibility:
The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW.
Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.
The University reserves the right not to proceed with any appointment.
How to Apply:
Make each day matter with a meaningful career at UNSW. Submit your application online before Monday 28 July 2025 at 11:30pm, including your CV and a 1–2-page cover letter addressing your interest and suitability for the role.
Get in Touch:
For role-related queries please contact:
Tammy Hayes – School Manager
tammy.hayes@unsw.edu.au
For recruitment process related queries please contact:
Holly Whale – Talent Acquisition Consultant
h.whale@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed.
Find out more about the lifestyle and benefits when working with UNSW
For further information about UNSW Canberra, please visit: UNSW Canberra
For further information on living in Canberra, please visit: Living in Canberra
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
