Future Student Advisor
Employment Type: Full-time (35 hour week)
Duration: 12 Month Fixed Term role
Remuneration: $77,356- $87,532 (plus 17% superannuation and leave loading)
Location: Kensington NSW
- Join one of Australia’s Top 20 most attractive employers.
- Here, your work makes a real difference to people’s lives
- We are focusing on the future. You can help us shape the experience of higher education
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing great things. But what makes us different isn’t what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do.
Why your role matters
Embark on a career which allows you to make a positive impact, inspiring the students of tomorrow to pursue their academic dreams. The role of Future Student Advisor at UNSW is an opportunity you do not want to miss!
Future Student Recruitment is responsible for strengthening marketing and recruitment efforts, ensuring UNSW is the premier destination in the state for local students and the premier destination in the country for internationals.
The Future Student Advisor is responsible for providing accurate, comprehensive, and timely advice to prospective students via all relevant inbound contact channels and events. The Future Student Advisor must be able to interpret often complex scenarios and detailed degree and admissions policies to properly advise enquiries. Where received by phone, email, web form or web chat, or email and utilise systems like CRM to capture and record data about particulate interactions. All while delivering a high level of customer service, meeting KPIs and that the team service level agreements (SLAs) are being achieved.
Who you are
Skills and experience required
To be successful you must have:
•A relevant degree with extensive experience or an equivalent level of knowledge gained through any other combination of education, training and experience.
• Proven ability to work in a high volume, process driven environment with variable workflow patterns and to fixed deadlines.
• Knowledge and experience in the tertiary education sector with experience in key source markets is desirable.
• Demonstrated ability to work flexibly and productively as an effective team member to ensure deadlines are met.
• Excellent written and verbal communication skills and the ability to liaise effectively with all levels of staff and external stakeholders.
• Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
To Apply: Please submit your CV and Cover Letter addressing the Selection Criteria (Who you are above)
Please note applications sent to the contact below can not be accepted.
Contact:
Georgia Kelso
Talent Acquisition Coordinator
g.kelso@unsw.edu.au
Applications close: Monday 4 July - Before 11:55pm
UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply.
