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Faculty Operations Manager

Apply now Job no: 500766
Work type: Full-time
Location: Sydney, NSW
Categories: Estate / Facilities Management

Position Summary

The Faculty Operations Manager (FOM) leads teams responsible for many of the operations that support UNSW Business School’s education mission. The operational complexity of UNSW Business School has recently increased with on-line operations, flexible work practices, and an “always on” culture arising from a three-term year plus a hexamester calendar for on-line programs. The role reports to the Faculty Executive Director (FED) and has eight direct reports and 31 staff. It works closely with Business School colleagues in education support (who provide curriculum and digital support to academics and career and work integrated opportunities to students) and with UNSW shared services teams including marketing, recruitment, timetabling, technology, admissions, and examinations. Key reports are the Manager of the Specialist Administration Services Team and the five managers of the School support teams (School Managers).

The School Managers will also retain a dotted line reporting to the Heads of School. The FOM will also work closely with the FED and with the Change Manager and team to achieve the objectives.

  • Full Time - Continuing role 
  • $137,279 - $145,681
  • Kensington, Sydney 

Accountabilities Specific accountabilities for this role include:

• Ensure high quality and efficient operations support is provided to Schools, academics, and students so that each term and hexamester runs smoothly and effectively, and academics and students are well supported.

• Support Heads of School to achieve the goals of their School by ensuring that plans and objectives are agreed, and that professional staff support is provided to achieve these goals.

• Provide leadership to the managers of the five School administration teams and the Specialist Administration Support team which allows them to provide superior service to academics and students.

• Provide high level support to the Faculty Executive Director (FED), the Senior Deputy Dean, the Deputy Dean Education and the AGSM Director in a broad range of operational activities, planning, projects, governance, change management and other initiatives that support achievement of the strategic and operational goals of the Faculty.

• Manage urgent or critical Faculty issues as required, including relevant assistance and management actions. Provide support and leadership to Schools and Faculty in the management of complex issues.

• Work with the FED and the Change Manager to pro-actively assess the Faculty’s operational work practices to identify, recommend and support process improvements that best support the achievement of the Faculty’s operational plan. Carry these out in an agile way.

• Work with the FED, Senior Deputy Dean, and Director AGSM to develop, implement and review outputs against relevant operational plans. Proactively assess the Faculty’s operational work practices and implement appropriate resourcing to ensure that the Faculty can meet its objectives and commitments.

• Work with the Education teams (Careers and Student Experience, Education Digital Design and Delivery, Academic Programs and Quality) so that the full range of support to Schools is provided seamlessly.

• Prepare management analysis, reporting, presentations, business cases or other documents which comprise informed high-level advice and recommendations to Faculty senior management.

• Represent the Faculty in formal committees and in other forums within UNSW relating to operations.

• Manage the administration team in the Dean’s unit, ensuring an effective service delivery and a professionally operated reception and productive work and meeting space environment.

• Manage the faculty’s Health and Safety system, including the maintenance of an effective network of health and safety representatives, their reporting, corrective actions, and committee work associated with same.

• Ensure hazards and risks are identified and controlled for tasks, projects and activities that pose a health and safety risk within your area of responsibility.

• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.

• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.


Skills and Experience

• Relevant degree with extensive management expertise and supporting experience in providing high quality operational and management support at executive level, preferably in a top-tier university.

• Proven leadership skills managing a team of professionals, including managing workloads, setting priorities, and influencing and driving core outcomes in a complex environment.

• Significant project management experience and the ability to review and improve operational work practices at Faculty level. Proficient in use of Agile, LEAN, and other techniques to improve process and achieve change.

• Track record in strategic and operational planning.

• Strong consultation, influencing and negotiation skills and proven ability to build effective relationships and secure resources from diverse internal and external stakeholders.

• Proven ability to exercise independent judgement and problem solving with the ability to resolve and address issues as they arise.

• Strong research and analytical skills including preparing high quality committee papers, reports, proposals, recommendations, business cases and policy documents.

• Outstanding organisational skills with the proven ability to deal with multiple tasks, establish priorities and meet strict and/or tight deadlines

• Strong technology skills, particularly in the use of the Microsoft O365 suite including Teams, One Drive, Power BI, Excel, Word, PowerPoint, and Outlook, and with using legacy institutional systems.

• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

Additional details about the specific responsibilities for these positions can be found in the position description via the advert on

Please apply online via Applications will not be accepted if sent to the contact listed on the UNSW Jobs website. 

Contact: Nikki Hayes



Applications close: 11:50pm, Sunday 31 January 2021


UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds.

UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply.

Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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