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Digital Library Support Specialist

Apply now Job no: 500260
Work type: Full-time
Location: Sydney, NSW
Categories: Library


  • Work on exciting projects
  • $97K - $105 + 17% Super and Leave Loading
  • Kensington NSW location
  • Continuing role

The Team and the Role

UNSW Library is one of Australia’s major research libraries, with extensive scholarly information resources, services and facilities. It serves a large population of academic and research staff and students on two campuses and affiliated research institutes. The Library serves 3 million in-person visitors and 20 million online interactions a year and features world class collections, services and facilities.

The Digital Library Initiatives team, within the Digital Experience and Innovation unit, manages, maintains, and develops the applications that underpin the online delivery of scholarly information resources and online services provided by the Library to the UNSW community. The team ensures that library applications interoperate with other enterprise systems at UNSW. It also supports the development of library applications by working with the external vendors of the applications. The team are responsible for ensuring that all digital systems and services provide a high-quality user experience for the UNSW community.

To be successful in this role you will have:

  • A relevant degree with a depth of subsequent relevant experience in developing and supporting web and mobile-based services and systems; or extensive experience and specialist expertise or an equivalent level of knowledge gained through any other combination of education, training and/or experience
  • Demonstrated experience in troubleshooting applications and developing software solutions. Experience in using any of HTML, XML, XSL/T, CSS, Perl, JavaScript, Ajax, jQuery and MySQL an advantage
  • Good understanding of storage, management and description of information assets and data in a university or research environment, and of web and mobile delivery
  • Well-developed planning and organisational skills and experience in developing project plans and schedules, including sizing tasks
  • Understanding of core user experience and human centred design principles
  • Knowledge of Agile
  • High level analytical and problem-solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues
  • Well-developed communication and liaison skills with a focus on understanding business requirements, communicating technical concepts to non-technical audiences, writing technical documentation and liaising with staff and software vendors
  • Demonstrated ability to work collaboratively and flexibly as part of a small team and with other staff. Must also be able to work well independently with little supervision
  • An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines
  • Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.


To Apply: Please submit your CV, Cover Letter and Responses to Selection Criteria (skills and experience) nominated in the Position Description. Please note applications sent to the contact below can not be accepted.


Applications close: Sunday 18th April before 11:55pm



Luke Pollard

Team Leader, Digital Library Initiatives

T: +61 (2) 9065 7670





Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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