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Registrar & Director Student Services

Apply now Job no: 500184
Work type: Full-time
Location: Sydney, NSW
Categories: Student Services, Professional Leadership

Registrar & Director Student Services

Senior Appointment – Continuing Role


At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

UNSW is currently implementing a ten-year strategy to 2025 and our ambition for the next decade is to establish UNSW as Australia’s global university. We aspire to this in the belief that a great university, which is a global leader in discovery, innovation, impact, education and thought leadership, can make an enormous difference to the lives of people in Australia and across the world.

About the role

The  Registrar & Director, Student Services (‘the Registrar’) is a key leadership role  within the Division of Academic and Student Life.  Reporting to the Deputy Vice-Chancellor Academic, the Registrar is responsible for the strategic and operational leadership of the services that support and enhance the student experience including Admissions, Scholarships, Student Communications, Student Systems and Projects, Student Lifecycle, the Nucleus: Student Hub and the Student Services Business Partners.

Other accountabilities include:

  • Provide authoritative strategic, policy and procedural advice, information, and guidance for constituents across the University on HE policy and student administration matters
  • Act as a major advocate for students through policy formation, providing influence and high level strategic advice to senior members of academic and professional staff in areas such as student engagement, participation and service provision with the view of contributing to and re-energising the student experience where opportunities arise
  • Ensure the development, delivery and continuous improvement of efficient, effective and customer-focused policies, processes, regulations and services for all student life-cycle administrative and support matters for University and partner organisation students; this includes playing a leading part in securing integrated, streamlined and intuitive services for students across all the University’s student-facing administrative and support activities
  • Participate in and provide expert advice, information, and reports to senior academic governance committees of the University
  • Develop and maintain stakeholder relationships and effective communication channels across the University to engage, influence, negotiate and collaborate with stakeholders to deliver high quality service within service level agreements
  • Promote and lead the development of business innovation and improvement projects from identification of strategic opportunities and requirements identification through to benchmarking, and deployment
  • Provide high level representation of the DVC Academic or the University to external national and international bodies, including government, industry networks, higher education providers, scholarship donors, and leading employers and industry partners.


About the successful applicant

To be successful in this role you will have:

  • A tertiary qualification in a relevant discipline and proven management expertise in directing a large business unit providing client facing or support services, or equivalent extensive experience
  • Extensive experience in the Higher Education sector, as well as knowledge of university governance, policy and procedural frameworks
  • Demonstrable experience of successful leadership and management experience in student services and/or customer service excellence, including student management systems
  • High level understanding of current trends in information technology development and application of these tools to enhance the design and delivery of client facing services
  • Proven experience in managing complex programs, projects and change within set budgets
  • Strong commitment to driving the highest quality services and operations within a culture of continuous improvement and service transformation
  • Clear evidence of business acumen, including extensive financial management and administration experience
  • Demonstrated ability to analyse complex issues, formulate solutions, communicate key finding to stakeholders and exercise sound judgement
  • Exceptional communication skills, together with proven ability to skilfully influence, negotiate and motivate people and develop effective working relationships with senior managers in industry, executive staff at UNSW, academics, alumni and students
  • Demonstrated capacity to develop and implement new strategies, plans and procedures to achieve goals
  • Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

You should systematically address the selection criteria (skills and experience) listed within the position description in your application.

Please apply online - applications will not be accepted if sent to the contact listed.


Kimberley Symons, Talent Acquisition


T: (61 2) 9385 8911

Applications close: before 11:45 pm Wednesday 10th Feb 2021

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UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply


Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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