- Employment Type: Fixed Term Contract until May 2026
- Remuneration: $81,335 + 17% superannuation + leave loading
- Location: Kensington, Randwick and Paddington UNSW Campus
About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters
In this role, you will ensure timely access to materials not available in the Library’s collection by sourcing them from a wide range of national and international document suppliers. You will also be responsible for supplying items from the Library’s own collection to other libraries, contributing to resource sharing across institutions.
This position reports to the Coordinator, Collection Access, and is a key part of the team responsible for connecting users with the resources they need to succeed.
The role works across all UNSW Sydney Library locations. The role operates Monday to Friday, business hours. Due to the nature of the position, there is no remote work available.
Main responsibilities Summary
- Request and supply material for UNSW clients and for other libraries requesting UNSW material.
- Perform Interlibrary Loan (ILL) processing for clients within the University.
- Verify and authorise requests from external libraries for the supply of UNSW Library information resources.
- Supply requests within the service levels of the Australian Interlibrary Loan Resource Sharing guidelines.
- Perform bibliographic verification for requests using internal and external resources accessible via UNSW Library resources.
- Solve standard problems and refer complex/difficult problems to team supervisor.
- Use Libraries Australia and approved suppliers to obtain requested information resources for UNSW Library clients.
- Communicate with ILL departments and commercial organisations nationally and internationally to secure supply of requested material for internal and external clients.
- Collect and collate statistics as required, including where statistics cannot be automatically generated.
- Contribute to the user experience by proactively identifying workflow problems to constantly improve and streamline the processes and service.
Who You Are
We are looking for someone who is aligned with UNSW’s vision and values, who enjoys working with collections and supporting student experience.
- TAFE qualification or higher relevant experience or an equivalent level of knowledge gained through any combination of education, training and/or experience.
- Demonstrated experience and skills in electronic information delivery, document supply, or client services in an academic library or equivalent environment.
- Demonstrated interpersonal and professional skills, including the ability to engage positively and maturely with clients in writing and oral communications.
Candidates need to have full time ongoing working rights for the role – no sponsorship are available.
Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
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- Access to up to 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over the end of the year period
- Discounts and entitlements (retail, education, fitness)
Recruitment process: Please submit your resume and a cover letter (separately), addressing why you are interested in the role and addressing those 3 questions (200 words max per question):
- The Collection Access Officer is responsible for resource sharing services including Inter-Library Loans and document delivery. Can you describe your experience in delivering these services in an academic library or equivalent environment?
- Can you share an example of a time when you had to make sound decisions in a fast-paced team environment with competing priorities? How did you communicate your decision with your team and supervisor?
- This position requires a high level of attention to detail. Could you provide a recent example of how you have applied these skills effectively?
You can send via the ‘Apply Now’ button. A copy of the Position Description can be found on JOBS@UNSW.
Applications close: Tuesday 21st October at 8pm.
Get in touch for questions or support: Jane Knowles, Associate Director, Research Collections Library via e-mail j.knowles@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
