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• Employment Type: Full Time Ongoing 

• Remuneration: $113926-$123302 depending on experience +17% super 

• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters 

The Senior Student Experience Officer plays a vital role in strengthening collaboration between educational teams, student services, student success and faculties across UNSW. This position coordinates stakeholder engagement, improves communication, and ensures responsive service delivery aligned with academic and institutional priorities related to the student experience. 

Working with a high level of autonomy, the Senior Student Experience Officer leads strategic engagement with faculties, applying sound judgement to support and influence service delivery models and strengthen academic partnerships. The role drives continuous improvement, enhances service efficiency, and ensures student services are visible, valued, and responsive to faculty needs. This position reports to the Student Experience Business Partner, supporting education and student services within the Division of Education and Student Experience. 

Main Responsibilities Summary 

• Act as the key liaison for assigned faculties and schools, coordinating student experience initiatives involving PVCE, PVCSS, and RaSS 

• Build strong relationships with academic and professional staff to align service priorities and foster collaboration 

• Facilitate discussions and working groups to ensure student services align with faculty goals 

• Identify and resolve complex service challenges, developing innovative solutions that enhance the student experience 

• Lead strategic projects and pilots, managing planning, engagement, and evaluation 

• Provide strategic advice and reporting to senior leaders, supporting policy and service development 

• Monitor stakeholder requests and outcomes to ensure timely resolution and clear communication 

• Promote the value of student services and drive continuous improvement in engagement practices 

Who You Are 

We are looking for someone who is collaborative, customer-centric, aligned with UNSW’s vision and values, bringing: 

• Demonstrated experience in stakeholder engagement, coordination and service improvement initiatives 

• Knowledge in Higher Education operations with hands-on experience in student or academic services (essential) 

• Experience working with and influencing senior stakeholders 

• Excellent communication skills, with the ability to tailor messaging to diverse audiences 

• Experience contributing to policy or service design – particularly in a distributed and matrixed service model 

• Proven ability to manage and lead multiple priorities and complex projects or initiatives with attention to detail and strategic alignment 

• Experience in supporting change initiatives and translating feedback into practical, actionable improvements 

Candidates will need to have ongoing working rights – this role is not available for sponsorship.  

We will need the successful person to be available during the Christmas/New Year period and occasionally on weekends and after-hours. 

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include:  

• Access to up to 17% Superannuation contributions and additional leave loading payments  

• Discounts and entitlements (retail, education, fitness) 

Recruitment process: Please submit your resume as well as cover letter that addresses your motivation and your suitability for the role addressing all points under the “who you are” section of the job ad.  

Applications close:  16 November 11.55PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au  

Applications cannot be accepted if sent directly to the contact listed