- Employment Type: Full Time (35-hours per week)
- Duration: Continuing
- Remuneration: Level 6 from $103k + 17% superannuation and leave loading
- Location: Kensington NSW (Hybrid Flexible Working)
Why your role matters
Join a dynamic team as a Future Student Enquiries Officer, where you’ll lead the end-to-end delivery of outbound conversion campaigns to engage future students and support the University’s student load targets.
In this key role, you'll design and implement targeted calling campaigns across all coursework cohorts, using systems like CRM to accurately capture and manage data. Alongside campaign activity, you’ll provide timely and accurate advice to prospective students, their parents, high school staff, and internal stakeholders, interpreting complex degree and admissions policies to respond to a wide range of enquiries via phone, web, email, and live chat. As the first point of escalation for complex enquiries within the Future Student Enquiries team, you’ll be the go-to expert in degree and admissions information.
You’ll also analyse consumer trends and behavioural data, reporting insights to support strategic decision-making across the Future Student Recruitment team and broader university stakeholders.
This position reports to the Enquiry Team Lead and does not have direct reports.
Specific accountabilities for this role include:
- Manage outbound conversion activity from creation of scripts, training of casual ambassadors, list management and creation of reporting matrix through telephony and CRM systems.
- Work independently to execute high volume, targeted conversion campaigns, utilising recruitment skills to drive applications, acceptances, and enrolments.
- Achieve or exceed against set team key performance indicators (KPI's) in the critical success areas of outbound contact success, quality response provision, minimal abandonment rates, turnaround times and lead nurturing in outbound communication activities.
- Identify, interpret and predict current and future prospective student trends, in particular those that cause significant concern or prove particularly challenging, and opportunities where the University can consider reviewing policies or procedures to improve the prospective student experience.
About You:
- Relevant tertiary qualification with subsequent relevant experience or equivalent level of knowledge gained through any combination of education, training and experience.
- Proven ability to work in a high volume, process driven environment with variable workflow patterns and to fixed deadlines.
- Experience managing conversion activity through outbound call campaigns and developing reporting matrix – desired.
- Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).
- Excellent written and verbal communication skills with a high level of attention to detail and an ability to work under pressure and to strict deadlines.
- Demonstrated ability to work flexibly and productively as an effective team member to ensure deadlines are met.
- Extensive knowledge and experience in the tertiary education sector with experience in key source markets is desirable.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
This role requires on-site work 5 days per week during December and January, including availability for some key dates over the Christmas and New Year period.
The successful candidate will be required to complete pre-employment checks including a Working with Children’s Check (WWCC).
For further information on the role & responsibilities, please refer to the position description
How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm on Monday 10th November 2025. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
