- Employment Type: Full Time
- Duration: Fixed Term (until December 2025)
- Remuneration: $100,354 - $107,054 + 17% superannuation + leave loading
- Location: Kensington UNSW Campus (Hybrid)
About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters
As a Senior Admissions Processing Officer, you will play a crucial role in ensuring the smooth and efficient processing of student admissions. The Senior Admissions Officer (Processing) is a new role, primarily responsible for providing proactive, practical and efficient support to the Admissions Team and facilitate the Admissions Processing Manager for the team day-to-day workload report and allocation. Your work will directly contribute to the success of our admissions team and help us attract and enrol talented students from diverse backgrounds.
The role reports to the Admissions Processing Manager. Whilst you will be an escalation point for some more complex queries and tasks, the role has no direct reports. The role is fixed term, until December 2025.
Main responsibilities Summary
- Provide a high level of service to act as a first point of contact and respond to a range of admissions enquiries across a range of channels
- Provide leadership to the Admissions Processing assistants (including offshore triage teams) on Confirmation of Enrolment (CoE) letters, enquiry management and non-assessment related tasks
- Process and issue Confirmation of Enrolment letters for international students
- Support the Admissions Processing Manager with complex cases and projects where required
- Provide accurate advice, information and interpretation of relevant UNSW policies and procedures to internal and external stakeholders
- Prepare day-to-day workload reports, contribute to the statistical reports and continuous business improvements activities of the Admissions Office
- Document processes pertaining to admission processes (including Confirmation of Enrolment Letters and use of PRISMS) and develop material to assist in the internal assessor training of Admission Assistants
- Represent the Admissions Office at relevant events, workshops and meetings
You can access the full extent of the tasks on the job description.
Who You Are
We are looking for someone who is excited about UNSW’s vision and values, who is organised, enjoys working in a team and takes initiative. We’d love you to come equipped with:
- Demonstrated experience in admissions processing or similar role, in a fast paced, high-volume environment
- Demonstrated experience in customer service dealing with a range of people from different backgrounds, ideally in a higher education environment
- Demonstrated advanced Excel skills (as there will be a lot of reporting)
- Experience mentoring or supervising team members
- Excellent communication skills (especially written) with the ability to translate complex information into simple terms
- Demonstrated attention to detail, even when experiencing large-volume and peak processing periods/workflows
- Demonstrated knowledge of institutional policies and regulations related to student admissions is ideal
The role will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, will be required.
Candidates will need to have full working rights – no sponsorship sorry.
Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Access to up to 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Recruitment process: Please submit your resume and a cover letter highlighting your interest for the role and your experience and/or transferable skills in the role.
The shortlisting process won’t start before the job ad closes, so don’t worry if you don’t hear from us until then. The interview process will include a short Excel skill test.
You can send via the ‘Apply Now’ button. A copy of the Position Description can be found on JOBS@UNSW.
Applications close: 16 September 11.55PM
Get in Touch: Anne de Voronine, Talent Acquisition Coordinator, a.de_voronine@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
