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• Employment Type: Full-time, continuing
• Remuneration: Competitive total package
• Location: Kensington, NSW

About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.  We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society. Estate Management (EM) provides a range of services and advice to all Faculties and Divisions on the Kensington campus as well as the sub-campuses. 

Our Facilities Management Team plays a pivotal role in supporting the Estate Management teams through the development and implementation of consistent processes, procedures, services, reporting tools and Facilities Management software solutions.

Why your role matters

The Senior Manager, Facilities Services is essential in supporting both the FM and Estate Management teams by developing and implementing consistent processes, procedures, services, reporting tools, and FM software solutions. The role collaborates with various internal UNSW teams to ensure best practices in delivering facilities solutions while overseeing procurement, contract management, processes, systems, and administration functions and the maximisation from FM’s supply chain arrangements.

About the Role

This role will lead the strategic and operational management of the FM team at the University. You will be required to undertake and have experience in the following areas of expertise:

• Contribute to the formulation of FM strategic plans. Collaborate with Director, Facilities Management to implement strategic plans and optimise operational performance with appropriate controls and processes across the team.
• Develop procedures and solutions that enable and support the implementation of FM’s objectives and strategic plans.
• Lead initiatives aimed at improving operational efficiency, enhancing productivity, optimising workflows and meeting statutory regulations and standards by mapping and analysing current processes, identifying areas for improvement, and implementing strategies to achieve measurable enhancements leveraging advanced technologies and best practices.
• Work closely with UNSW IT to enhance the performance of FM related systems, improve data integrity and embed consistent work practices across all FM teams.
• Oversee the management and administration of the CMMS software and ensure that the CMMS functionality and maintenance schedule data are maintained and aligns with services providers’ contract scope of work.
• Oversee the development, implementation, and maintenance of dashboards and reporting suites that provide insights into the performance and efficiency of facility operations, contracts and asset life cycle management. This involves collaborating with stakeholders to understand their data needs and enable data-driven decision-making within the team.
• Provide governance and leadership in the supply chain process for FM. Ensure contractor engagement methodologies comply with UNSW’s risk and compliance and governance processes.
• Oversee the development of tender documentation, variations and renewals of all Facilities Management contracts and panel agreements.
• Proactively manage contracts and track the performance, financials and administration of service providers and commercial supply contracts in accordance with University policies and procedures and legislative requirements.

About You

• A relevant tertiary qualification and/or extensive relevant professional experience in process improvement, change management, business management, contract management and/or compliance preferably in facilities management, campus, hospital or similar institutional environment
• Effective leadership competencies with the demonstrated skills to motivate, inspire, and mobilise diverse teams to create a positive workplace and continuous improvement culture to deliver quality outcomes.
• Excellent consultation, influencing and negotiation skills to achieve organisational outcomes.
• Superior strategic planning, organisational, financial management skills. • Proficiency in reporting tools such as Power BI and data visualisation techniques to create reports and dashboards.
• Superior oral and written communication including capabilities in researching, analysing and preparing succinct reports, supported by proficiency in relevant computer applications applicable to the planning, reporting and delivery of projects.
• Superior analytical and problem-solving skills and proven ability to exercise judgement and use initiative.
• A strong track record in managing projects.

For further information on the role & responsibilities, please refer to the Position Description

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 15 September by 11:55pm.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Flexible Working Options (work from home, flexible hours etc) 
• Additional 3 days leave during December festive period.
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Tai James, Talent Acquisition Consultant

E: tai.james@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.