The Opportunity
The Australian Graduate School of Engineering (AGSE) at UNSW has an opportunity for a Client Engagement Coordinator. The successful candidate for this role will be the primary point of contact for industry organisations potentially interested to provide training opportunities for their employees through programs offered by the AGSE. With the growth of the AGSE this position has the potential to develop into a team lead role.
As the Client Engagement Coordinator your role is critical to the business development and growth of Short Courses at the AGSE. The core of the role revolves around building key internal and external relationships and managing the external profile of the AGSE. The role will include developing a social media and advertising strategy, generating leads, responding to enquiries, nurturing relationships to maximise repeat business, and acquiring new clients to drive increased enrolment and revenue targets.
As part of a small and highly collaborative team, this role is responsible for the sales of a range of Short Courses in both a B2B and B2C setting. This role also has responsibility to maintain an extremely high level of customer service and works closely with the AGSE Director and AGSE Project Manager to ensure the participants’ experience is seamless from enquiry to enrolment and participation.
This role reports to the Director of the AGSE and has no direct report.
- Salary, Level 7: $110,073 to $119,132 per annum + 17% superannuation
- Full time
- Fixed term – ASAP start until December 2025
- Location: Kensington – Sydney, Australia
- Hybrid working
About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn’t only what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.
The Faculty of Engineering at UNSW is a national and international leader in engineering research and education and is the University’s premier research Faculty. It is the largest Engineering Faculty in Australia, graduating the largest number of engineers and with the largest research expenditure. Through excellence in fundamental and applied research the Faculty aims to be placed in the top 20 internationally by 2025. For more information about the Faculty of Engineering please refer to the Faculty website: https://www.unsw.edu.au/engineering/about-us
The Australian Graduate School of Engineering (AGSE) was established by the UNSW Faculty of Engineering to redefine the future of postgraduate education and lifelong learning for engineers. The AGSE will build upon the faculty’s strong reputation and track record for excellence – UNSW Engineering is consistently ranked #1 in Australia and among the top 50 engineering faculties in the world. For more information on the AGSE please visit: https://www.unsw.edu.au/engineering/our-schools/agse
Skills and Experience
- Relevant tertiary qualification (business, commerce, management or public relations) with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Demonstrated experience in a communications or marketing role in a large organisation and engaging with stakeholders to achieve sales targets.
- Experience working in the higher education sector is highly desired.
- Demonstrated success in developing and maintaining strong professional relationships and providing advice on client/market needs to achieve revenue targets.
- Excellent oral and written communications skills.
- Experience working with and an understanding of the value of CRM systems.
- A dedication to customer experience, attention to detail, problem solving and a process orientated mindset.
- Excellent financial analysis skills with the ability to develop, report on and communicate financial information and monitor budgets.
- Excellent time management and organisational skills, with the ability to work well under pressure and manage multiple tasks with competing deadlines, adopting a commitment to providing excellent customer service.
- An appreciation of the importance of continuing professional development in the engineering sector.
- Demonstrated ability to work in a team, collaborate across disciplines and build effective relationships.
- Ability to plan, organise and co-ordinate projects and tasks.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Additional details about the specific responsibilities for this position can be found in the position description. This is available via JOBS@UNSW.
Benefits and Culture:
UNSW offer a competitive salary and access to a plethora of UNSW-perks including:
- 17% Superannuation and leave loading
- Flexible working/Hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
More information on the great staff benefits and culture can be found here.
To Apply:
Please click the apply now button and submit your CV, Cover Letter and Responses to the Skills and Experience. You should systematically address the Skills and Experience listed within the position description in your application.
Applicants must have working rights in Australia and be able to be on site in Kensington regularly.
Please note applications will not be accepted if sent to the contact listed below.
Contact:
Eugene Aves – Talent Acquisition Consultant
E: eugene.aves@unsw.edu.au
Applications close: 11:55 pm (Sydney time) on Wednesday 24th July 2024
UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
