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Teaching Support Officer

Apply now Job no: 516908
Work type: full time
Location: Sydney, NSW
Categories: Administration, Business Development / Industry Engagement, Knowledge Exchange

  • Employment Type: Full Time, Continuing (35-hour week)
  • Remuneration: Level 6 Position ($91,472 - $97,579 + 17% Super)
  • Location: Kensington, NSW
  • Progress your career by taking advantage of the many training and development opportunities available to you.

Why This Role Matters:

The role of Teaching Support Officer is responsible for overall support to Academic staff and students to ensure Teaching is delivered efficiently and appropriately. This includes ensuring appropriate learning spaces, TELT (Technology Enabled Learning & Teaching) and logistical support are delivered on time and as required. This position is situated in a team-based environment where during peak times the sharing of roles and the collaborative support for the work of colleagues may occur. The role has a dual reporting line to the Deputy Faculty Executive Director and School Manager.


  • Apply, interpret and advise on policies, systems, manuals, rules, procedures and guidelines relevant to Teaching Support activities across the Faculty.
  • Establish and maintain high level communication and administration in regard to the Learning Management System (LMS) to support the School's TELT activities, acting as TELT administrator as per the faculty TELT guidelines.
  • Maintain and support assessment needs including external, internal and centrally run exams (and supplementary exams), and coordinate results processing (including special considerations, late entry, changes and disputed marks) as required by course and program convenors.
  • Review, adjust, coordinate remediation and publish; course outlines, course catalogues, Enrolment Requirement Groups (ERGs), ECLIPS & Handbook entries across all courses and programs
  • Undertake school and faculty term planning activities including completion of accurate Clash Free Course Combinations (CFCCs) as required, ensuring all changes to programs and courses have been accounted for.
  • Organise the logistical aspects of teaching including contingent workforce and room bookings/resources.
  • Support school and program-specific administration needs including (but not limited to) committee secretariat (L&T meetings), bookings systems, auditions, language placements, student experience surveys, admissions requirements and performance requirements as directed by Operations management team.


Skills and Experience:

To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

  • Relevant tertiary qualifications and/or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
  • High-level understanding of course coordination, handbook requirements, Teaching Support logistics and program administration.
  • Proven experience working with university enrolments and a strong understanding of the day-to-day enrolment functions which require attending to.
  • Strong understanding of TELT requirements and the ability to apply technical and procedural knowledge to a range of teaching-specific requests.
  • Excellent problem solving, communication, analytical and organisational skills with an ability to meet deadlines and to identify gaps in service and make suggestions for improvement.
  • Proficiency in a range of computing skills including word processing, spreadsheets, and databases and a willingness to learn new systems.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

  • Flexible Working Options (hybrid working available, flexible hours etc)
  • Career development opportunities
  • 17% Superannuation contributions and additional leave loading payments
  • Additional 3 days of leave over Christmas period
  • Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit

How to Apply:

Submit both a Cover Letter and CV online via the UNSW Job Board before Sunday 18th June 2023. Please ensure your cover letter addresses the key selection criteria for this position, mentioned under ‘Skills and Experience’.
A copy of the full PD: Download File Position Description - Teaching Support Officer .pdf

Get in Touch:

If you have any queries about the role, please contact Ashleigh Hamilton at

If you have any questions regarding the recruitment process, please contact Allyssar Hamoud, Talent Acquisition Coordinator at

Please note, any applications sent to the contacts above will not be accepted.

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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