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Case Manager

Apply now Job no: 510635
Work type: Full time
Location: Sydney, NSW
Categories: Legal

Case Manager 

  • Employment Type: Full Time 35 Hours per week 

  • Duration: Continuing  

  • Remuneration: $91,472-$108,588 + 17% Superannuation  

  • Location:  Kensington, NSW (Hybrid Flexible Working) 

About UNSW: 

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. 

Why Your Role Matters: 

The Case Manager plays a key role in managing complaints and allegations of misconduct across Conduct and Integrity Office (CIO) functions according to the University’s policies and procedures.  


  • Analyse and respond tactfully and sensitively to issues and queries 

  • Apply codes of conduct, policies and procedures in managing complaints and allegations 

  • Use a range of systems and processes to document and manage cases, and to ensure the University meets its compliance and reporting obligations 

  • Promote a UNSW culture of ethical decision-making by staff and students 

  • Support the Senior Case Managers and Manager to prepare documents and reports  

  • Build and maintain effective working relationships with key stakeholders 

Who You Are: 

  • Proven experience in case and complaint management 

  • A strong communicator and analytical thinker with the ability to accurately identify and articulate issues verbally and in writing 

  • Possess high emotional intelligence and stakeholder management abilities 

  • Resilient with sound judgment, and the ability to keep matters confidential 

  • Possess excellent organisation and time management skills 

  • Experience in a legal compliance environment is also beneficial 

  • An analytical thinker with an ability to accurately identify and articulate issues 

We welcome and encourage applications from individuals who do not meet the specific criteria set out in the position description but have transferable skills such as those from a legal or compliance background. 

Benefits and Culture: 

UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements. Where possible, we support a hybrid approach with a combination of working from home and on our vibrant campus. It really is the best of both worlds. 

How to Apply: 

Make each day matter with a meaningful career at UNSW. Submit your application online before the 17th August 2022 at 11:55pm. A copy of the Position Description can be on JOBS@UNSW.  

Get in Touch: 

Georgia Grinnell 

Senior Talent Acquisition Consultant 

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment. 

Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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