Student Services Advisor
Job no: 510400
Work type: Full time
Location: Sydney, NSW
Categories: Student Services
- Employment Type: Full time, 35 hours
- Duration: Continuing
- Remuneration: $91K- $97K + 17% Superannuation
- Location: Kensington, NSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters:
As the Student Services Advisor you will be responsible for delivering a range of high-quality student focused services across a wide variety of administrative processes and student enquiries, via multiple channels. On a day to day basis you will act as a subject matter expert to our student enquiries managing the more complex queries via case management.
Who You Are:
We are looking for a natural leader to join our Engineering Program Specialist team – someone who leads by example and is able to mentor and motivate others around them. You will also need to have:
- Demonstrated experience of operating in a customer service environment
- The ability to learn and apply a range of policies from first principles, and to implement procedures to ensure monitoring and compliance
- Experience in using influence and negotiation skills to improve the performance of individuals or teams in a complex environment
- Proven ability to work in a high volume, process-driven service environment
- Ability to research and draft recommendations for service and process improvement
Benefits and Culture:
This isn’t your typical office role. At UNSW you belong to a vibrant campus community, where dreamers are doers. You are constantly surrounded by inspiration, no matter what your position. Our motto, “Make It Matter” is at the heart of everything we do, here, your work makes a real difference to people’s lives. Not to mention amazing benefits such as flexible working and 17% Superannuation.
How to Apply:
Make each day matter with a meaningful career at UNSW. Submit your application and cover letter online before the 14th August at 11:55pm. A copy of the Position Description can be on JOBS@UNSW.
Get in Touch:
Senior Talent Acquisition Consultant
Please apply through the application portal and not via the contact above.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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