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Student Support Services Assistant

Apply now Job no: 496126
Work type: Fixed term / Full time
Location: Sydney, NSW
Categories: Student Services

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

  • Location: Kensington Campus
  • Vibrant campus life with a strong sense of community & inclusion
  • Enjoy a career that makes a difference by collaborating & learning from the best

The Faculty of Engineering at UNSW is a national and international leader in engineering research and education. It is the largest Engineering Faculty in Australia and offers the widest choice of engineering degree programs for students.

The Faculty aims to be recognised as a world leading innovation hub with long-lasting impacts on both quality of life and economic prosperity in Australia and internationally. The Faculty places high priority on research that is targeted to developing solutions to major societal and global challenges and is recognised as the preferred partner for effective interdisciplinary engagement with industry, government and other universities.

The Faculty has a total EFTSL (equivalent full-time student load) of 11,180, comprised of 8,251 undergraduate, 2,929 postgraduate coursework.

Please refer to the Faculty’s website for more information.

About the role

  • $66,816 - $82,467, plus 9.5% superannuation and leave loading
  • Fixed-term until July 2019
  • Full-time (35 hours per week)

Working as part of a Faculty team, this position is responsible for the administration of undergraduate and postgraduate coursework programs offered by the Faculty. The Student Support Services Assistant will ensure the efficient administration and management coursework student administration within the Faculty.

The role of Student Support Services Assistant reports to the Student Support Services Manager and has no direct reports.

About the successful applicant

To be successful in this role you will have:

Level 4

  • A relevant qualification and administrative experience or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
  • Excellent interpersonal and communication skills with a demonstrated ability to liaise with a wide range of internal and external stakeholders from various backgrounds.
  • Demonstrated ability to work with minimum supervision, show initiative and work productively as part of a team.
  • Sound organisational skills and proven ability to establish priorities and to work with strict deadlines in a busy, high volume, process driven environment with variable workflow patterns.
  • Demonstrated ability in maintaining accuracy and attention to detail.
  • Proficiency in standard Microsoft applications and demonstrated ability to learn and implement and promote new systems. Experience using a student management system would be highly regarded.
  • Demonstrated commitment to continuous improvement and innovation in an administrative environment.
  • Knowledge of health and safety responsibilities and commitment to attend relevant health and safety training.

Level 5 (in addition to the above):

  • A relevant degree or equivalent tertiary qualification and relevant administrative and customer service experience in a tertiary organisation (or an equivalent level of knowledge gained through any other combination of education, training and/or experience).
  • Demonstrated ability to apply knowledge and experience to analyse and resolve complex and sensitive issues efficiently and effectively.
  • Demonstrated ability to apply, interpret, advise on and contribute to the development of policies, systems, manuals, rules, procedures and guidelines.
  • Experience with coordinating and managing administrative services in student service matters.

You should systematically address the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.

This is a broadband level 4/5 position. When addressing the selection criteria please identify which level you are applying for.

Download File PD- Student Support Services Assistant.pdf


Penny Spencer


P: (02) 9385 2459

Applications close: Thursday 21st February 2019, 11:50pm

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds.

UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply.

Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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