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Head of Program Operations - AGSM

Apply now Job no: 495420
Work type: Continuing / Full time
Location: Sydney, NSW
Categories: Professional Leadership, Business Development / Industry Engagement

  • Operationalise and implement strategy
  • Process improvement and change management
  • Opportunity to create change and high impact across UNSW Business School


At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

UNSW is currently implementing a ten-year strategy to 2025 and our ambition for the next decade is nothing less than to establish UNSW as Australia’s global university. We aspire to this in the belief that a great university, which is a global leader in discovery, innovation, impact, education and thought leadership, can make an enormous difference to the lives of people in Australia and around the world.

UNSW Business School is a leader in business education and research in the Asian region and one of the largest Business Schools in Australia with more than 16,500 students, 500 academic and professional staff and more than 80,000 alumni and partners. The Business School offers a full suite of business degree programs at undergraduate, postgraduate, coursework and research levels, including the AGSM MBA programs and a range of Executive Programs.

About AGSM

The Australian Graduate School of Management (AGSM) is the part of UNSW Business School that offers global top tier general management, executive and leadership development programs. AGSM's long-standing MBA, MBA (Executive), MBAX degrees and executive education programs are delivered across Australia and online. AGSM's personally transforming MBA programs are consistently ranked in the top 100 globally.

About the role

  • $175,000 – $190,000
  • 17% superannuation & 17.5% leave loading
  • Continuing appointment
  • Full Time

The Head of AGSM Program Operations is responsible for the delivery of the highest quality learning experience for students/participants on AGSM Programs (including Degree Programs as well as Short Courses), while achieving financial viability of the Programs based on effective revenue generation and cost management.

The role of Head, AGSM Program Operations reports to the Deputy Dean & Director, AGSM, and has two direct reports – Success Manager, Delivery Manager, Global Coordinator & Program Delivery Coordinator and through them manages a team of approximately 20 FTE.


Specific responsibilities for this role include:

  • Develop strategies for the AGSM Programs which align with the Strategic Plan of UNSW Business School and the UNSW 2025 strategy;
  • Design organisation structures that support the delivery of AGSM Programs.
  • Enhance student satisfaction and overall experience with AGSM Programs through strategic programs
  • Review, develop and implement appropriate policies and procedures for AGSM Programs, ensuring that they are aligned with key UNSW policies and procedures
  • Construct operational budgets that support all activities and work with managers and team leaders to ensure effective management of costs
  • Set work goals, monitor performance, coach and motivate, ensure commitment and appropriate rewards for direct reports 
  • Participate in relevant committees of the Business School and UNSW as requires, work externally and represent the university, and participate in major UNSW events

About the successful applicant:

You’re an experienced manager with exceptional communication skills ideally gained in a large, complex higher education institution.

Specific requirements include:

  • Relevant tertiary qualification with extensive relevant management experience
  • Demonstrated track record of creating and sustaining high quality customer service outcomes coupled with an ability to translate an understanding of customer experience into the design of processes and systems
  • Strong negotiation skills with a proven ability to work with a senior management level across a complete organisation
  • Experience in managing competing organisational processes and political requirements in a sensitive and productive manner.
  • Experience in project management and budget formation and management to ensure long term program sustainability
  • Proven ability to provide leadership and direction to staff

Please address the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.

Download File FINAL - PD - AGSM Program - 30 October 2018.pdf


Nikki Hayes

Talent Acquisition Lead

T: 02 9385 3169

 Applications close: Wednesday 6 December 2018

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply.




Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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