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Support Service Officer

Apply now Job no: 494288
Work type: Fixed term / Full time
Location: Sydney, NSW
Categories: Information Technology

  • One of Australia’s leading research & teaching universities
  • Vibrant campus life with a strong sense of community & inclusion
  • Enjoy a career that makes a difference by collaborating & learning from the best

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Within the DVC(A) Division, the Pro Vice-Chancellor (Education) Portfolio provides leadership in the development and implementation of strategic initiatives in learning and teaching through the enhancement of approaches to curriculum design and delivery.

It promotes the effective use of online technologies as well as the design and management of effective learning environments for students and the development and renewal of academic policies and quality assurance processes.

The Portfolio works collaboratively with the faculties, schools and divisions to implement the 2025 Strategic Plan and drive enhancements to the student experience, educational and career outcomes.

About the role

  • Level 7 Salary + 17%Super + Leave loading
  • 3 year Fixed Term contract
  • Full time

The Support Services Officer, Educational Technology Services, is responsible for supporting and contributing to the operations of the University TELT Platform and associated applications to enhance and enable teaching and learning. In addition, the role is chiefly responsible for supporting the Manager, Educational Technology Services in the efficient and effective operations, support and development of the University’s TELT Services and Support Infrastructure (TSSI) to ensure optimal operation and usage of these systems and services as part of maximising learning and teaching outcomes and experience for UNSW staff and students.

About the successful applicant

  • Demonstrated experience in supporting the use and integration of educational technologies and media in curriculum design and digital content/resources, including web-based educational systems and in the provision of technical help desk support.
  • Strong service orientation and “client” focus together with excellent interpersonal and communication skills and the ability to build and maintain positive and professional relationships with staff at all levels and internal and external stakeholders. •
  • Demonstrated understanding of learning theories, pedagogical practices and their relationship to emerging educational technologies.
  • Current technical knowledge and operational understanding web design and media development tools and environments to develop e-learning resources, including Web 2.0 technologies, web scripting, visual and graphic design tools and screen capture tools, as well as excellent computing skills in the use of Microsoft Office suite of products.


You should systematically address the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.

Download File PD - Support Services Officer, ETS L7 April 2018 (1).pdf


Ralph Hitti, Talent Acquisition Consultant


T: 0466 201 395

Applications close: 21st July 2018

Find out more about working at UNSW at your Faculty/Division web address

UNSW is an equal opportunity employer committed to diversity



Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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