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Head of International Student Experience

Apply now Job no: 494037
Work type: Continuing / Full time
Location: Sydney, NSW
Categories: Student Services

  • One of Australia’s leading research & teaching universities
  • Vibrant campus life with a strong sense of community & inclusion
  • Enjoy a career that makes a difference by collaborating & learning from the best

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

The Student Support and Services (SSS) function, led by the Deputy Vice-Chancellor (Academic), is moving towards a tiered service delivery model that will deliver a central service for enquiry management whilst maintaining a local presence for specialised services. To enable this, a central team will be created comprised of four pillars which will work together, and partner with faculties, to deliver shared services and a great student experience. The Student Life and Communities portfolio will oversee the majority of shared Tier 3 services, focusing particularly on enhancing the student experience through support services and extracurricular activities. The Student Life and Community team is formed by Student Development & Support, International Student Experience, Student Health & Wellbeing, Residential life on campus; Sport, Art, Cultural, Religious Life; and Student Clubs and Societies. They will drive the management of these services and will work with the integration of the digital systems to ensure a consistent level of support and greater access to extracurricular opportunities is provided to all UNSW students.

About the role

  • Senior Appointment
  • 17% superannuation and leave loading
  • Continuing
  • Full-time 35 hours per week

The Head of International Student Experience is one of the key UNSW senior leadership positions and is responsible for delivering support to students with global opportunities through the coordination of international exchange opportunities, as well as the delivery of cohort-specific services to international students. The position will have amongst its responsibilities, the management of student satisfaction, retention and success of the international student cohort. The position is required to implement processes and improvements to the way UNSW manages and delivers services to international students to enable increased satisfaction levels and success in academic and personal pursuits. 

About the successful applicant

To be successful in this role you will:

  • Relevant postgraduate qualifications with extensive work experience or an equivalent level of knowledge gained through any combination of formal study, training and experience
  • Demonstrated experience in Transnational Education (TNE) in an Australian context with a significant reputation within the Australian Higher Education sector
  • Demonstrated exceptional interpersonal and communication skills with a strong commitment to providing excellent customer service, including the ability to liaise, support and engage with internal and external stakeholders, in particular with the consulate and diplomatic staff
  • Demonstrated experience in project co-design, process improvements and critical front-line service delivery reform, with demonstrated ability to be adaptable in solution delivery
  • Sound experience in the provision of high-level advice to a diverse range of stakeholders
  • Strong commitment to driving high quality services and operations within a culture of continuous improvement and service transformation, with demonstrated success in creating impact and change
  • High level ability to work systematically and strategically to resolve complex and diverse problems, identify causes, anticipate implications and make informed decisions
  • A thorough understanding of issues and trends impacting the tertiary education sector, particularly in relation to both domestic and international students
  • Ability and capacity to direct and monitor the implementation and effectiveness of the safety management system

Download File TRP - Head of International Student Experience - Position Number 00061346.pdf

To apply

You should systematically address the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.


Nikki Hayes, Talent Acquisition Project Leads

T: (61 2) 9385 3169

Applications close: 22 August 2018

If you’ve got an ambition to match ours, we’d love to hear from you.  Click here to find out more about what is happening in Student Support and Services at UNSW.


UNSW is an equal opportunity employer committed to diversity


Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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